Services

Strategic Planning Partnership

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Omnichannel Retailing

I am retail specialist, and draws on its deep retail sector knowledge to strategically help retailers and consumer-facing businesses to plan and execute profitable growth.

• With most retailers now having mostly solved the challenge of capturing customer orders through web, store and other channels, attention is turning to efficiency of stock allocation, order routing and management.
• I have worked with many leading retailers to work them transform their approach to customer order management, enabling them to offer same day, next day, store fulfilment, store collection and other services to customers, while maintaining accuracy of stock position, efficient stock allocation and full visibility & management of orders in the web and by contact centre and store staff.

• More than any other retail system, the customer order management system requires a significant amount of thought given to integration and operation. The success of an order management system in large part stems from its integration to a large array of digital, customer-facing and back office applications. For this reason and others, getting your OMS architecture right is fundamental to your success.
• I have a reference architecture for order management that we can mould to your specific needs, identifying the key integration points, and highlighting enhancements or workarounds that may be required in your other systems.
• My familiarity with the major commercial order management application packages, as well as experience with the bespoke approach to order management gives us a unique ability to guide your decision making when it comes to making an investment in order management technology.

Define and launch an innovation organization. I help you map your strategy and develop an effective operating model that aligns senior leaders and other key stakeholders and connects your organization with relevant players in the global start-up ecosystem.

I start by diagnosing your current innovation activities and organizational readiness, and define your innovation ambition and initial portfolio of approaches. I also:

- Help you prioritize, analyze potential disruptors, and mobilize.

- Support you with a diverse team of experienced corporate innovators, VCs, founders, product managers, ecosystem experts, and  network of 

start-ups

- Provide deep expertise in strategy, transformation, and due diligence to help you assess potential acquisitions that can accelerate innovation.

-Provide you start to end solutions about

product and asortment desings and launch plans both for non-food and food industry.

End-to-end operations work addresses the following major questions:

• How can we operate effectively across all channels?
• How should we transform our supply chain to meet current and future customer demand? How do we make this happen quickly and with quality?
• How will this transformation help us to become more efficient and reduce our cost base?
• How should we restructure our organisation and manage this transformation?

Also I help retailers and brands to serve their customers faster and more efficiently, with better service at lower cost by:

• Equipping them with a clear view of their future buying, supply and selling (store, online, call centre and omni-channel) capabilities and of the roadmap for transformation
  • Current state assessment: as-is KPIs and cost to serve vs. retail best practice benchmarks
  • Future state design: to-be operating model and processes, team skills, structure and measures, technology, plan, phasing, opex, capex and benefits
  • Transformation roadmap design
• Designing and managing the programme of change across their operations, process, physical assets and team
  • Programme management & QA, change management, process design, technology selection and implementation